What do I do if there's a problem with a game or my account?

Open the help menu in your account dashboard and select 'Live Chat' to reach our support team instantly. For non-urgent issues, email support@98games.net with your account email and a description of the problem. We respond within 24 hours.

STATIC REFERENCE

Frequently Asked Questions About 98 games

We've gathered the questions our members ask most often about account access, payouts, game play and payment methods on 98 games. If you don't find what you're looking...

Account & LoginPayouts & WithdrawalsGames & FeaturesPayment MethodsSupport Channels

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Your Questions Answered

This FAQ page addresses the core topics members ask about when they're getting started or managing their account on 98 games. From deposit and withdrawal timings to how live casino tables work on mobile, how to verify your account, and what to do if you forget your password — we've listed the most frequent inquiries and clear answers. We've also included details

on how JazzCash, Easypaisa, SadaPay and Raast deposits flow into your account, and how our sportsbook and slot lobbies are structured so you can navigate them faster.

JazzCash
Easypaisa
SadaPay
Raast

THREE KEY AREAS

Where Most Questions Come From

Updated today

ACCOUNT SETUP

Getting Started on 98 games

New members ask how to open an account, verify their identity, link a payment method, and start playing within minutes. We walk you through each step so you can jump into the lobby without delays.

PAYMENTS & WITHDRAWALS

Deposits, Withdrawals and Your Balance

You'll find questions about how long deposits take through JazzCash or Easypaisa, what withdrawal times look like, minimum and maximum amounts, and how your payout request gets processed and confirmed.

GAME NAVIGATION

Live Tables, Slots and Sportsbook Features

Members ask how to find specific games, switch between live casino and slots without refreshing, use the search bar, filter by studio, and understand game rules and payout structures before you play.

98 games is designed as a fast, mobile-first gaming information hub with clear local payment context and safer access notes.

— 98 games platform team

BY THE NUMBERS

98 games Platform at a Glance

500+

Slot and Live Casino titles across all providers

40+

Game studios and software partners powering the lobby

Pakistani payment rails: JazzCash, Easypaisa, SadaPay, Raast

24/7

Live support via chat, email and phone during account hours

HELP WHEN YOU NEED IT

How to Reach Support

WHY MEMBERS RETURN

What Sets 98 games Apart

Transparent Withdrawal Process

We publish clear withdrawal timings for each payment method. JazzCash and Easypaisa payouts typically clear within 2-4 hours during business...

Account Security by Default

Every account uses two-layer verification, encrypted password storage, and login alerts so you know when your account is accessed. Your...

Live Game Streaming

Our live casino tables stream directly from studio partners, showing real dealers and real-time action. You see the shuffle, the...

Mobile-First Lobby Navigation

98 games was built for phone play. Game search, filters and favorites sync across devices so your settings and quick-access...

Operator Transparency

We clearly state which games are from which studios, publish payout percentages per game type, and disclose our commission structure...

Local Payment Rails

98 games integrates JazzCash, Easypaisa, SadaPay and Raast so your deposits and withdrawals flow through methods you already use and...

What You Can Expect Every Session

Same Live Dealers Across Sessions

Our live casino tables run on a fixed schedule with the same professional dealers each shift so your experience stays consistent whether you play at 3 PM or midnight.

Game Library Updates Weekly

New slot releases and seasonal game variants arrive every Monday and Thursday so your lobby always has fresh titles without cluttering your saved favorites.

Payout Percentages Posted Per Game

Each game displays its return-to-player percentage before you enter so you know the statistical payout rate and can compare across titles.

Deposit references Customizable by You

Set your own weekly or monthly spending thresholds in account settings. Once you hit the limit, no further deposits process until you raise or reset it.

Account Balance Always Real-Time

Your balance updates instantly after every spin, bet or payout so you never have to refresh or wait to see your current funds.

Support Hours Published Monthly

We post our live chat and phone support schedule at the start of each month so you know exactly when to reach us for urgent account issues.

Withdrawal Confirmations Sent Instantly

The moment you submit a payout request, we send an email confirmation with the amount, method and expected arrival time so you're never left wondering.

What Brings Members Back to 98 games

No Account Holds on Payouts

We process withdrawals within stated timings; there are no surprise verification holds or banking delays on our end. Your payout request moves immediately to your payment provider.

Cross-Device Game Sync

Start a slot session on your phone on the commute home, resume it on desktop without losing progress, and your session history appears in both places automatically.

Live Table Seating Without Queues

Our live baccarat, roulette and poker tables accept members instantly without a waiting queue so you join the action within seconds of selecting a table.

Studio Filter Search

Find all games from Evolution, Pragmatic Play, Microgaming or any partner studio in one tap. Our filter remembers your preference across sessions.

Instant Payment Method Switching

Change your default deposit or withdrawal method in account settings without contacting support. The new method takes effect on your next transaction.

Withdrawal History Always Visible

Every payout request, approval, and completion is logged in your account with timestamps so you can track every withdrawal you've ever made.

Frequently Asked Questions

Visit 98games.net and tap 'Open Account'. Enter your email, create a password, confirm your phone number via SMS, and select your payment method. Verification takes 2-3 minutes. Once approved, your balance is live and you can deposit immediately.

We accept JazzCash, Easypaisa, SadaPay and Raast. Deposits process instantly and appear in your balance within seconds. Withdrawals to the same method typically clear within 2-4 hours during business hours, depending on your provider's processing times.

Withdrawal requests are processed within 1-2 hours during platform operating hours. The money then transfers to your payment method, where timings vary: JazzCash and Easypaisa usually complete within 2-4 hours; SadaPay and Raast follow their own schedules, typically 1-3 hours.

Yes. Our live baccarat, roulette, poker and other tables stream full HD on mobile browsers without an app. Landscape mode gives you the full table view. Camera and dealer audio work on standard 4G connections.

On the login page, select 'Forgot Password', enter your email, and we'll send a reset link within 30 seconds. Click the link, set a new password, and log in immediately. If you don't see the email, check your spam folder or contact support.

Use the search bar at the top of the lobby to search by game name or studio. You can also filter by game type (slots, live tables, sportsbook) or browse by provider. Your most-played games appear in 'Favorites' for instant access.

Open the help menu in your account dashboard and select 'Live Chat' to reach our support team instantly. For non-urgent issues, email [email protected] with your account email and a description of the problem. We respond within 24 hours.